:root {
  --radius-2xl:24px;
  --shadow-card:0 24px 60px -24px rgba(16,58,114,.22);
  --ring:0 0 0 3px rgba(16,58,114,.12);

  /* Paleta clara e neutra */
  --bg:hsl(210 20% 98%);
  --bg-accent:hsl(210 40% 96%);
  --fg:hsl(222 47% 11%);
  --muted:hsl(215 16% 47%);
  --border:hsl(216 15% 90%);
  --primary:hsl(160 84% 39%);
  --error:hsl(0 84% 60%);

  --azul:#103A72;
  --verde:#29B34A;
  --cinza:#EFEFF1;
  --font-base:15px;
  --font-msg:14px;
  --audio-idle-bg:#f1f5f9;
  --audio-recording-bg:#fef2f2;
  --audio-recording-border:#dc2626;
  --audio-recording-glow:rgba(220, 38, 38, 0.35);
  --audio-uploading-bg:#e0f2fe;
  --audio-uploading-border:#0284c7;
  --audio-success:#16a34a;
  --audio-error:#dc2626;
}
* { box-sizing:border-box; }
html, body {
  font-size:var(--font-base);
  height:100%;
}
body {
  margin:0;
  font-family:Inter, system-ui, -apple-system, Segoe UI, Roboto, Ubuntu;
  background:var(--bg);
  color:var(--fg);
  min-height:100dvh;
  display:flex;
  flex-direction:column;
}

@keyframes pulse-wave {
  0% {
    transform:scale(1);
    opacity:.55;
  }
  70% {
    transform:scale(1.9);
    opacity:0;
  }
  100% {
    transform:scale(2.1);
    opacity:0;
  }
}

@keyframes wave-move {
  0% {
    transform:translateX(0);
  }
  50% {
    transform:translateX(6px);
  }
  100% {
    transform:translateX(0);
  }
}

/* Banner informando disponibilidade de nova versão */
.update-banner {
  position:fixed;
  top:16px;
  inset-inline:16px;
  width:auto;
  max-width:min(960px, calc(100% - 32px));
  margin:0 auto;
  display:flex;
  justify-content:center;
  align-items:center;
  padding:16px 20px;
  border-radius:16px;
  background:#0f172a;
  color:#fff;
  box-shadow:0 18px 40px rgba(15, 23, 42, 0.28);
  z-index:160;
  gap:12px;
}

.update-banner__content {
  width:100%;
  display:flex;
  align-items:center;
  gap:16px;
}

.update-banner__text {
  flex:1 1 auto;
  font-size:14px;
  line-height:1.5;
}

.update-banner__button {
  flex:0 0 auto;
  border:0;
  border-radius:999px;
  background:#29B34A;
  color:#fff;
  font-size:14px;
  font-weight:600;
  padding:10px 20px;
  cursor:pointer;
  transition:background .2s ease, transform .2s ease;
}

.update-banner__button:hover {
  background:#22943e;
}

.update-banner__button:focus-visible {
  outline:3px solid rgba(34, 148, 62, 0.45);
  outline-offset:2px;
}

.update-banner__button:active {
  transform:translateY(1px);
}

.update-banner[hidden] {
  display:none !important;
}

/* Ajusta o deslocamento da página quando o banner estiver ativo */
body.update-banner-visivel {
  padding-top:96px;
  overflow:auto;
}

@media (max-width:640px) {
  .update-banner__content {
    flex-direction:column;
    align-items:stretch;
    text-align:center;
  }

  .update-banner__button {
    width:100%;
  }

  body.update-banner-visivel {
    padding-top:144px;
  }
}

body.chat-app-pronta:not(.update-banner-visivel) {
  overflow:hidden;
}

body.chat-app-pronta.update-banner-visivel {
  overflow:auto;
}

body.modal-locked {
  overflow:hidden;
}
.logo {
  height:35px;
  width:auto;
}
.wrap {
  flex:1 0 auto;
  display:flex;
  align-items:flex-start;
  justify-content:center;
  padding:24px 24px 12px;
}
.card {
  width:100%;
  max-width:420px;
  background:#fff;
  padding:28px;
  border:1px solid #e6eaf2;
  border-radius:16px;
  box-shadow:0 8px 24px rgba(16,58,114,.06);
}

body.login-page {
  background:linear-gradient(180deg, var(--bg) 0%, var(--bg-accent) 100%);
}

.login-layout {
  flex:1 0 auto;
  display:flex;
  align-items:center;
  justify-content:center;
  padding:32px 16px 24px;
}

.login-page .wrap {
  width:100%;
  max-width:520px;
  padding:0;
  align-items:center;
  justify-content:center;
}

.card.login {
  position:relative;
  width:100%;
  max-width:480px;
  border-radius:var(--radius-2xl);
  border:1px solid var(--border);
  box-shadow:var(--shadow-card);
  padding:2.25rem 2.5rem;
  background:#fff;
  color:var(--fg);
  display:flex;
  flex-direction:column;
  gap:1.5rem;
  animation:login-card-enter .6s ease-out both;
}

.card.login::before {
  content:"";
  position:absolute;
  inset:-32px 40px auto;
  height:120px;
  background:radial-gradient(circle, rgba(16,58,114,.18) 0%, rgba(16,58,114,0) 70%);
  filter:blur(48px);
  opacity:.6;
  z-index:-1;
}

.login-brand {
  display:flex;
  align-items:center;
  justify-content:center;
}

.login-brand__logo {
  height:56px;
  width:auto;
  filter:drop-shadow(0 18px 24px rgba(16,58,114,.12));
}

.login-header {
  display:flex;
  flex-direction:column;
  gap:.5rem;
  text-align:center;
}

.login-header h1 {
  margin:0;
  font-size:1.875rem;
  font-weight:600;
  letter-spacing:-0.02em;
}

.login-subtitle {
  margin:0;
  font-size:1rem;
  color:var(--muted);
  line-height:1.5;
}

.login-form {
  display:flex;
  flex-direction:column;
  gap:1rem;
}

.login-actions {
  width:100%;
  display:flex;
  flex-direction:column;
  align-items:flex-end;
  gap:0.25rem;
}

.login-actions .login-submit {
  align-self:stretch;
}

.login .field {
  position:relative;
}

.login .field input {
  width:100%;
  padding:1rem 1.25rem;
  border:1px solid color-mix(in srgb, var(--border) 70%, #fff);
  border-radius:999px;
  font:400 1rem/1.4 Inter, system-ui, -apple-system, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Arial, sans-serif;
  color:var(--fg);
  background:color-mix(in srgb, #fff 92%, var(--bg-accent));
  transition:border-color .2s ease, background .2s ease, transform .2s ease, box-shadow .2s ease;
}

.login .field input::placeholder {
  color:color-mix(in srgb, var(--muted) 72%, #7f8694 28%);
}

.login .field input:focus {
  outline:none;
  border-color:color-mix(in srgb, var(--primary) 55%, var(--border));
  background:#fff;
  transform:translateY(-1px);
  box-shadow:0 4px 12px rgba(16, 58, 114, 0.08);
}

.login .field.field-error input {
  border-color:var(--error);
  background:color-mix(in srgb, #fff 85%, var(--error) 8%);
}

.login-submit {
  width:100%;
  height:52px;
  border:none;
  border-radius:999px;
  background:#000;
  color:#fff;
  font-size:1.025rem;
  font-weight:600;
  cursor:pointer;
  transition:background .3s cubic-bezier(0.4, 0, 0.2, 1), outline-color .2s ease;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  outline:3px solid transparent;
  outline-offset:3px;
}

.login-submit:hover,
.login-submit:focus-visible {
  background:#333;
}

.login-submit:focus-visible {
  outline-color:rgba(255, 255, 255, 0.55);
}

.login-submit:disabled {
  opacity:.6;
  cursor:not-allowed;
  background:#000;
  outline-color:transparent;
}

.login-secondary-action {
  font-size:0.9375rem;
  color:var(--muted);
  text-align:center;
  text-decoration:underline;
  text-decoration-style:dashed;
  text-decoration-thickness:1px;
  text-underline-offset:4px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:0.125rem 0;
  transition:color .2s ease;
  margin:0 4px;
}

.login-secondary-action:hover,
.login-secondary-action:focus-visible {
  color:color-mix(in srgb, var(--muted) 45%, var(--primary));
}

.login-secondary-action:focus-visible {
  outline:3px solid transparent;
  box-shadow:var(--ring);
  border-radius:6px;
}

.login-divider {
  display:flex;
  align-items:center;
  gap:0.75rem;
  color:var(--muted);
  font-size:0.8125rem;
  text-transform:uppercase;
  letter-spacing:0.12em;
}

.login-divider::before,
.login-divider::after {
  content:"";
  flex:1;
  height:1px;
  background:var(--border);
}

.login-divider span {
  display:inline-flex;
  align-items:center;
  justify-content:center;
}

.login-google {
  width:100%;
  border:1px solid #dadce0;
  border-radius:999px;
  background:#fff;
  display:inline-flex;
  align-items:center;
  justify-content:flex-start;
  gap:14px;
  padding:1.1rem 1.4rem;
  font:600 1rem/1.3 'Poppins', 'Inter', system-ui, -apple-system, 'Segoe UI', sans-serif;
  color:#3c4043;
  cursor:pointer;
  transition:background .3s cubic-bezier(0.4, 0, 0.2, 1), border-color .3s cubic-bezier(0.4, 0, 0.2, 1), outline-color .2s ease;
  outline:3px solid transparent;
  outline-offset:3px;
}

.login-google img {
  width:18px;
  height:18px;
  flex-shrink:0;
}

.login-google:hover,
.login-google:focus-visible {
  background:#f8f9fa;
  border-color:#c6c8ca;
}

.login-google:focus-visible {
  outline-color:rgba(0, 0, 0, 0.3);
}

/* Botões OAuth estilo atendimento */
.google-oauth-btn {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 14px;
  width: 100%;
  padding: 1.1rem 1.4rem;
  background: #fff;
  border: 1px solid #dadce0;
  border-radius: 999px;
  font: 600 1rem/1.3 'Poppins', 'Inter', system-ui, -apple-system, 'Segoe UI', sans-serif;
  color: #3c4043;
  cursor: pointer;
  transition: background 0.3s cubic-bezier(0.4, 0, 0.2, 1),
              border-color 0.3s cubic-bezier(0.4, 0, 0.2, 1);
  text-align: left;
}

.google-oauth-btn:hover {
  background: #f8f9fa;
  border-color: #c6c8ca;
}

.google-oauth-btn:focus-visible {
  outline: 3px solid rgba(0, 0, 0, 0.3);
  outline-offset: 3px;
}

.google-oauth-btn__title {
  flex: 1;
  font-weight: 600;
  font-size: 1rem;
  color: #3c4043;
}

.google-oauth-btn svg,
.google-oauth-btn img {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
}

.login-recaptcha {
  min-height:1px;
}

.login-feedback {
  position:fixed;
  top:24px;
  left:50%;
  transform:translate(-50%, -12px);
  width:calc(100% - 32px);
  max-width:420px;
  padding:0.875rem 1rem;
  border-radius:14px;
  background:color-mix(in srgb, var(--error) 8%, #fff);
  border:1px solid color-mix(in srgb, var(--error) 24%, var(--border));
  color:var(--error);
  box-shadow:0 20px 40px -22px rgba(16,58,114,.32);
  display:flex;
  align-items:center;
  gap:0.75rem;
  line-height:1.5;
  font-size:0.9375rem;
  font-weight:500;
  opacity:0;
  pointer-events:none;
  transition:opacity .28s ease, transform .28s ease;
  z-index:10000;
}

.login-feedback::before {
  content:'!';
  display:inline-flex;
  align-items:center;
  justify-content:center;
  width:24px;
  height:24px;
  border-radius:999px;
  background:var(--error);
  color:#fff;
  font-size:0.875rem;
  font-weight:700;
  line-height:1;
  flex-shrink:0;
  box-shadow:0 0 0 4px color-mix(in srgb, var(--error) 16%, transparent);
  transform:translateY(1px);
}

.login-feedback--visivel {
  opacity:1;
  pointer-events:auto;
  transform:translate(-50%, 0);
}

@media (max-width:720px) {
  .login-feedback {
    top:auto;
    bottom:calc(50% + 280px);
    transform:translate(-50%, 12px);
    width:calc(100% - 32px);
    max-width:90%;
    font-size:0.875rem;
    padding:1rem 1.125rem;
  }

  .login-feedback--visivel {
    transform:translate(-50%, 0);
  }
}

@media (prefers-reduced-motion:reduce) {
  .login-feedback {
    transition:none;
  }
}

@keyframes login-card-enter {
  from {
    opacity:0;
    transform:translateY(16px);
  }
  to {
    opacity:1;
    transform:translateY(0);
  }
}

.login .field input:-webkit-autofill,
.login .field input:-webkit-autofill:focus {
  box-shadow:0 0 0 1000px #fff inset;
  -webkit-text-fill-color:var(--fg);
  transition:background-color 9999s ease-out;
  animation:a7-autofilled 0.01s both;
}

@keyframes a7-autofilled { from {opacity:1;} to {opacity:1;} }

.login .field input:-moz-autofill {
  box-shadow:0 0 0 1000px #fff inset;
  font:400 1rem/1.4 Inter, system-ui, -apple-system, "Segoe UI", Roboto, Ubuntu, "Helvetica Neue", Arial, sans-serif;
  animation:a7-autofilled 0.01s both;
}

@media (max-width:600px) {
  .login-layout {
    padding:24px 12px 16px;
  }

  .card.login {
    padding:2rem 1.75rem;
    gap:1.25rem;
  }

  .login-header h1 {
    font-size:1.75rem;
  }
}

@media (max-width:420px) {
  .card.login {
    padding:1.75rem 1.5rem;
  }

  .login-brand__logo {
    height:48px;
  }
}

/* Botão voltar para atendimento */
.login-back-btn {
  position: absolute;
  left: 0.75rem;
  top: 0.75rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border-radius: 14px;
  border: 1px solid #dadce0;
  background: #fff;
  color: var(--fg);
  text-decoration: none;
  cursor: pointer;
  transition: background 0.3s cubic-bezier(0.4, 0, 0.2, 1),
              border-color 0.3s cubic-bezier(0.4, 0, 0.2, 1),
              transform 0.2s ease;
  z-index: 10;
}

.login-back-btn:hover {
  background: #f8f9fa;
  border-color: #c6c8ca;
}

.login-back-btn:active {
  background: #f1f3f4;
  transform: scale(0.95);
}

.login-back-btn:focus-visible {
  outline: 3px solid rgba(16, 58, 114, 0.24);
  outline-offset: 2px;
}

.card.login {
  position: relative;
}